CMAC Group announced on company LinkedIn page a new partnership with Dublin-based Emerald Airlines, marking a significant step forward in enhancing passenger support during travel disruptions. Through the integration of SmartLink, CMAC’s passenger self-service technology, Emerald Airlines will be able to respond more quickly and effectively when disruptions occur. The platform enables passengers to access real-time information, self-service options, and tailored support throughout their journey.
CMAC Group stated “As long-term partners, we’re proud to support Emerald’s expansion plans, as they continue to enhance the passenger experience across its growing network.”
Emerald Airlines Head of OCC & Ground Operations John Dillon said “We look forward to working with the team at CMAC to help us maintain the highest standard of passenger care.”
The partnership is designed to streamline disruption management, helping Emerald Airlines keep travellers informed, supported, and cared for while reducing operational complexity. The backend technology integrates global network of transport and hotel partners enabling a more seamless, no-touch re-accommodation process , reducing pressure on front-line teams and freeing up valuable operational resources.
Image Credit: CMAC Group
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