A new Passenger Panel to ensure passenger opinions of their experience of Dublin Airport are heard and actions taken by daa, the operator of the airport, met for the first time on 16 April. This new panel covers all aspects of the passenger experience, including accessibility, the use of technology and sustainability , complementing existing market research surveys and feedback channels including the new rate my airport feature in the Dublin Airport App.
Dublin Airport Managing Director Gary McLean, said “It was a very constructive first meeting and I was very much in listening mode to hear first-hand from our most important stakeholder, our passengers, who are at the heart of everything we do at Dublin Airport. It was good for me as the Managing Director to meet with the group and to listen to their ideas on how we can make Dublin Airport even better.”
The Passenger Panel is comprised of a cross-section of passengers who use Dublin Airport for a variety of reasons including leisure trips, business travel and visiting family and friends. Collectively, the panel members bring a wealth of travel experience and diverse needs – from solo travellers who navigate the airport alone, to those travelling with young children, to those with additional needs. Dublin Airport was keen to hear panellists’ current views of their recent experiences and ways to further improve the facilities at our national airport.
Image Credit: Dublin Airport
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