Shannon Airport announced it has claimed the top spot in the travel category and ranked 4th overall in Ireland’s Customer Experience Insights (CXi) Report 2024. The Mid-West airport has been praised for its friendly staff, efficient security, accessible services, and convenient parking.
CXi author Michael Killeen, said “Shannon is setting the standard for airports globally by actively listening to its customers. As one of only two airports in the world awarded ‘Age Friendly’ status by the WHO and the first in Europe to provide an autism sensory room, Shannon stands out as Ireland’s aviation star. If it keeps its customers to the fore, the only way for Shannon is up.”
The Shannon Airport Group, CEO Mary Considine said “This recognition is a testament to the dedication and teamwork of our staff, and I would like to thank them for the world-class services they provide to our passengers. Achieving 4th place overall and securing the top spot in the travel category is an outstanding achievement. Our ‘making it easy’ promise drives every interaction, and it’s rewarding to see more travellers from all over Ireland choosing Shannon for its convenience and exceptional service.”
Image Credit: Shannon Airport
Irish Aviation Research Institute © 8 October 2024 All Rights Reserved
